Return, Refund & Exchange Policy

Returns 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Full refund provided if you’re not happy. 

To complete your return, we require a receipt or proof of purchase to be included with the returned item.

Additional non-returnable items: Commissioned artworks or Reconciliation Action Plan Artwork/Packages.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7days. 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at duruga.aboriginalart@gmail.com 

Additional non-refundable items: Commissioned artworks or Reconciliation Action Plan  & Corporate Artwork/Packages.

Exchanges (if applicable) 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at duruga.aboriginalart@gmail.com and we will provide you a return postage address.

 
Additional non-exhangable items: Commissioned artworks or Reconciliation Action Plan Artwork/Packages.